SSDD060-2026 IT HELPDESK AGENT (8 POSITIONS) (TWO-YEAR FIXED-TERM CONTRACT)

DEPARTMENT: SHARED SERVICES

Division: ICT Governance, Applications and Infrastructure Management

Section: ICT Network Management

Location: Pretoria Central

Reference number

SSDD059-2026

Position

DESKTOP TECHNICIAN (10 POSITIONS) (TWO-YEAR FIXED-TERM CONTRACT)

To be advertised

Internal

External

This position seeks to attract

African female

African male

Coloured female

Coloured male

Indian female

Indian male

White female

White male

Person with disability

All categories

Job level

T9

Scale

R346 536,00 – R481 284,00 per annum

Estimated

remuneration package

R481 284 ,00 – R644 519,00 per annum

Job purpose

To provide ICT functional support to computer end users in the City of Tshwane

Appointment 

requirements

Grade 12

At least one to two years’ experience in ICT end user support or desktop technical support

A+ will be an added advantage

Computer literacy

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes

and/or competencies

Planning and organising skills; oral communication skills; data conversion ability; user support skills; communication skills; cognitive ability

Primary functions

Set up, configure and install new hardware equipment

Perform software and hardware maintenance

Provide efficient technical support to all end users

Maintain an inventory of hardware devices

Perform all other technical support and administrative duties

Investigate and resolve hardware and software faults

Ensure that daily service-level agreements are met

SAP

S70103548; S70103549; S70103550; S70103551; S70103552; S70103553;

 S70103554; S70103555; S70103556; S70103557

New/natural attrition

New

Enquiries

Olivia Matjila (012 358 6018) or Faith Seeta (012 358 2459)