CRMD042-2026 SENIOR CUSTOMER CARE CONSULTANT

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT

Division: Customer Centre Operations 

Section: Customer Care Walk-in Centres

Location: All regions

Reference number

CRMD042-2026

Position

SENIOR CUSTOMER CARE CONSULTANT

To be advertised

Internal

External

This position seeks to attract

African female

African male

Coloured female

Coloured male

Indian female

Indian male

White female

White male

Person with disability

All categories

Job level

T11

Scale

R414 972,00 – R576 336,00 per annum

Estimated

remuneration package

R560 116,00 – R765 502,00 per annum

Job purpose

To supervise call centre agents and customer care consultants in the call centre or walk-in centres within regions and render a customer service to the public

Appointment 

requirements

Grade 12

An appropriate career-related qualification will be an added advantage

At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment

Supervisory experience will be an added advantage

Computer literacy (extensive knowledge of Excel, Word and Outlook)

Knowledge of SAP CIC and CRM will be an added advantage

Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes

and/or competencies

Multilingualism; excellent verbal and written communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; ability to work as part of a team; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; being patient; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability

Primary functions

Supervise call centre agents and walk-in centre consultants and handle complaints and enquiries

Ensure correctness of information

Interact with external role players

Implement and maintain systems

Keep statistical data

Ensure adherence to corporate occupational health and safety standards and procedures

SAP

S70030509

New/natural attrition

WPC approved  

Enquiries

J Ramalepe (012 358 9008) / R Smith (012358 1303) / T Manamela (012 358 5238)