TELEPHONE OPERATOR (PWEE667-2026)

ENERGY AND ELECTRICITY BUSINESS UNIT

Division: Distribution Operations and Maintenance

Section: Energy and Electricity System Control and Advisory Management

Location: Power Failure Report Centre, Capital Park Depot

Reference number

PWEE667-2026

Position

TELEPHONE OPERATOR

To be advertised

Internal

External

This position seeks to attract

African female

African male

Coloured female

Coloured male

Indian female

Indian male

White female

White male

Person with disability

All categories

Job level

T7

Scale

R254 808,00 – R353 892,00 per annum

Estimated

remuneration package

R357 290,00 – R483 405,00 per annum

Job purpose

To represent the City of Tshwane by handling all telephonic and email interactions pertaining to energy and electricity by capturing complaints and following up as quick and efficiently as possible in order to provide consistent standards of quality service to customers to meet operational needs

Appointment 

requirements

Grade 12

At least six months’ relevant experience in a customer care environment

Computer literacy

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost 

Willingness and ability to work shifts, standby and overtime

Applicants must be willing to be placed anywhere in Tshwane from time to time as required and determined by the departmental management. Thus, by applying for any of these positions the applicants irrevocably accept this condition.

Personal attributes

and/or competencies

Being ethical; good communication skills; good general administrative skills; good interpersonal relations; ability to be a good team member; ability to pay attention to detail; ability to be professional; ability to work independently at strategic level; having integrity; ability to work under pressure; flexibility; ability to meet given deadlines; exceptional and dynamic creativity to improve the functioning of the section; organising and coordination skills

Primary functions

Attend to telephonic and email enquiries pertaining to energy and electricity

Perform callbacks to ensure customer satisfaction

Escalate complaints to a higher level and provide feedback to clients

Assist consumers (external and internal) with enquiries regarding electrical products and services

Monitor interruption complaints in the archives and on cut-off lists

SAP

S70006040

New/natural attrition

Natural attrition  

Enquiries

KM Mogale (012 358 2471) or S Machaba (012 358 6192)