CRMD044-2026 CUSTOMER CARE CONSULTANT

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT

Division: Customer Centre Operations 

Section: Customer Care Walk-in Centre (Regions)

Location: All regions 

Reference number

CRMD044-2026

Position

CUSTOMER CARE CONSULTANT

To be advertised

Internal

External

This position seeks to attract

African female

African male

Coloured female

Coloured male

Indian female

Indian male

White female

White male

Person with disability

All categories

Job level

T10

Scale

R388 116,00 – R539 040,00 per annum

Estimated

remuneration package

R525 933,00 – R718 031,00 per annum

Job purpose

To render a customer service to the public of Tshwane

Appointment 

requirements

Grade 12

At least two years’ relevant working experience in a customer relations management environment

Computer literacy in Microsoft (knowledge of SAP CIC and SAP CRM will be an added advantage)

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements

Personal attributes

and/or competencies

Written communication: Ability to communicate in writing as appropriate to specific audiences

Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards

Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department

Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan

Problem solving: Ability to identify potential problem areas, break the problem into component parts, generate potential solutions, select an option and implement it

Primary functions                                       

Handle all complaints and enquiries received at the centre

Provide detailed feedback to the supervisor on centre activities

Assist the senior customer care consultant during interactions with external role players and activities

Implement and maintain systems as and when provided by the senior customer care consultant

Keep statistical data of all complaints and enquiries

SAP

S70022876

New/natural attrition

Natural attrition

Enquiries

P Matseba (012 358 1231), R Smith (012 358 1303) or T Manamela (012 358 5238)