CRMD048-2026 FUNCTIONAL HEAD: STRATEGY DEVELOPMENT AND ANALYSIS

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT

Division: Customer Relations Process Management  

Section: Customer Relations Management Policy and Batho Pele 

Location: All regions 

Reference number

CRMD048-2026

Position

FUNCTIONAL HEAD: STRATEGY DEVELOPMENT AND ANALYSIS

To be advertised

Internal

This position seeks to attract

African female

African male

Coloured female

Coloured male

Indian female

Indian male

White female

White male

Person with disability

All categories

Job level

T15

Scale

R683 952,00 – R949 944,00 per annum  

Estimated remuneration package

R902 477,00 – R1 241 035,00 per annum

Job purpose

To conduct research on policy and strategic matters related to customer relations and to develop proposals and operational plans to support the section for consultation and the implementation of policies and strategies

Appointment 
requirements

An appropriate three-year career-related tertiary qualification (degree or national diploma) in Business Administration, Marketing, Economics, Finance or any study field related to the position

At least six years’ relevant working experience in a customer relations management environment

Supervisory experience will be an added advantage

A valid Code B driving licence

Computer literacy

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

Written communication: Ability to communicate in writing as appropriate to specific audiences

Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards

Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department

Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan

Problem solving: Ability to identify potential problem areas, break the problem into component parts, generate potential solutions, select an option and implement it

Primary function

Develop customer relations management strategies and policies

Be responsible to improve the customer experience

Consult with internal and external government departments on policy matters

Conduct individual performance management of personnel

SAP

S70073253

New/natural attrition

Natural attrition

Enquiries

M Mogano (012 358 2463) or T Kone (012 358 3139)