CRMD049-2026 MANAGEMENT INFORMATION ANALYST
Date: 16 Jul 2026
Location: All Regions, All Regions, ZA, All Region
Company: City of Tshwane
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DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT |
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Division: Customer Relations Process Management |
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Section: Customer Relations Management Monitoring, Evaluation and Enhancement |
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Location: All regions |
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Reference number |
CRMD049-2026 |
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Position |
MANAGEMENT INFORMATION ANALYST |
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To be advertised |
Internal |
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This position seeks to attract |
African female |
African male |
Coloured female |
Coloured male |
Indian female |
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Indian male |
White female |
White male |
Person with disability |
All categories |
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Job level |
T11 |
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Scale |
R434 688,00 – R603 720,00 per annum |
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Estimated remuneration package |
R585 211,00 – R800 357,00 per annum |
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Job purpose |
To render a service to contact centre operations by monitoring contact centre performance by escalating deviations and providing standards and ad hoc reports |
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Appointment |
Grade 12 At least two years’ relevant working experience in a customer relations management call centre environment Experience in Microsoft Analysis database will be advantageous Computer literacy (including Microsoft PowerPoint, Excel, Word and Analysis) Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost |
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Personal attributes and/or competencies |
Problem solving: Ability to gather information from a range of sources and analyse data to identify problems and issues to make effective decisions Information management: Ability to gather and analyse data and to conclude thereon Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan |
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Primary function |
Report on contact centre activities Prepare weekly and monthly high-level executive reports Perform data analysis and provide reports on ad hoc requests Attend meetings and participate in stakeholder engagement and cross-functional meetings to resolve recurring customer issues |
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SAP |
S70073262 |
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New/natural attrition |
Natural attrition |
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Enquiries |
SHM Lediga (012 358 1548) and T Kone (012 358 3139) |
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