HOSD136-2026 SENIOR ADMINISTRATIVE OFFICER

DEPARTMENT: REGIONAL OPERATIONS AND COORDINATION

Division: Regional Operations – Region 6

Section: Community Services – Housing and Human Settlement

Location: Mamelodi Office   

Reference number

HOSD136-2026

Position

SENIOR ADMINISTRATIVE OFFICER

To be advertised

Internal

External

This position seeks to attract

African female

African male

Coloured female

Coloured male

Indian female

Indian male

White female

White male

Person with disability

All categories

Job level

T11

Scale

R434 688,00 – R603 720,00 per annum

Estimated

remuneration package

R585 211,00 – R800 357,00 per annum

Job purpose

To provide an administrative support service and assist with the provision of effective and efficient property and facilities management of affordable rental housing, including hostels in the region, ensuring legislative compliance, protecting the City's property interests, facilitating secure tenure for qualifying beneficiaries, managing associated risks and stakeholder relationships, and driving the efficient delivery of housing property rental and ownership programmes that contribute to sustainable human settlements and improved socio-economic development

Appointment 

requirements

Grade 12

At least three years’ experience in a human settlement and rental administration environment

A valid Code B driving licence

Computer literacy

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes

and/or competencies

Being energetic, proactive and highly motivated with strong leadership abilities; excellent listening skills; ability to manage and resolve conflict effectively and professionally; computer literacy with experience in records management, filing systems and general administrative procedures; ability to work efficiently under pressure while maintaining accuracy and attention to detail; strong written and verbal communication skills with the ability to interact effectively with diverse stakeholders; ability to be committed to service excellence and treating residents, colleagues and clients with courtesy, respect and professionalism at all times; excellent telephone etiquette and customer service skills; sound understanding of human settlements and local government processes and procedures

Primary functions

Assist with the administration, supervision and coordination of the human settlements rental portfolio to ensure effective property and facilities management

Supervise and support tenant administration processes, including tenant screening, allocations, lease agreement management, occupancy audits, tenant relations, dispute resolution and stakeholder communication 

Coordinate the opening of tenant accounts with Group Financial Services and ensure optimal rental collection and revenue management 

Monitor rental accounts and enforce compliance with lease agreements, credit control policies and relevant municipal regulations

Manage the use, productivity and performance of personnel within the unit to achieve service delivery objectives

Ensure adherence to human resources, human settlements and other applicable policies, procedures and performance management requirements, including staff attendance monitoring

Assist in ensuring the effective, efficient and economical use of staff resources, office equipment and operational assets

Ensure the effective management and administration of the functional unit in line with organisational objectives and service standards

Respond to enquiries from tenants, residents, councillors and other stakeholders, ensuring quality, professional and timeous responses 

Coordinate maintenance and repair activities and collaborate closely with internal departments and external service providers to ensure property upkeep

Facilitate the establishment, development and ongoing support of resident committees to strengthen community participation and engagement

Liaise and collaborate with councillors, community leaders and other key stakeholders to support service delivery and resolve community concerns

Assist in analysing changing operational and community needs and implement improvements to work processes, procedures and service delivery practices

Promote effective stakeholder relations and maintain positive communication channels between tenants, communities and the City 

Ensure compliance with relevant legislation, policies and governance requirements related to municipal rental housing management

Support the maintenance of all tenants, property and administrative records through effective filing and document management systems, ensuring accuracy, confidentiality, accessibility and compliance with record management policies 

Ensure proper filing, safekeeping, retrieval, archiving and disposal of documents in accordance with municipal records management procedures and legislative requirements

SAP

S70030257

New/natural attrition

Natural attrition

Enquiries

Michelle Hendricks (012 358 4971) or Sarah Shiburi (012 358 8237)