CSHS496-2026 FUNCTIONAL HEAD: GRIEVANCE

DEPARTMENT: GROUP HUMAN CAPITAL MANAGEMENT

Division: Labour Relations Management

Section: Grievance, Conciliation and Arbitration                             

Location: Tshwane House

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Reference number

CSHS496-2026

Position

FUNCTIONAL HEAD: GRIEVANCE

To be advertised

Internal

External

This position seeks to attract (External)

African female

African male

Coloured female

Coloured male

Indian female

Indian male

White female

White male

Person with disability

All categories

Job level

T15

Scale

R683 952,00 – R949 944,00 per annum

Estimated

remuneration package

R902 477,00 – R1 241 035,00 per annum

Job purpose

To ensure the rendering of support services in terms of grievance functions

Appointment 

requirements

An appropriate three-year career-related tertiary qualification (national diploma or degree) in Law, specialising in Labour Law

At least six years’ relevant working experience in a labour relations environment

Supervisory experience will be an added advantage

A valid Code B driving licence

Computer literacy with SAP and advanced Excel knowledge

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes

and/or competencies

Verbal and written communication skills; planning and organising skills; ability to work under pressure; good interpersonal skills; negotiation skills; conflict-handling skills; accountability; ability to conduct oneself ethically; problem-solving skills; analytical thinking skills

Primary functions

Advise on and monitor the grievance procedure

Attend Step 2 meetings and advise role players on possible solutions to grievances Act as facilitator between the aggrieved and the department to solve the grievance as close to the source as possible and prevent conflict

Ensure that the decisions and solutions of Step 2 grievance meetings are implemented through written notifications and monitoring

Communicate with employees, unions and other relevant role players

Conduct day-to-day correspondence and liaison with unions

Attend shop steward meetings and advise on policies and procedures

Give input on request regarding the development and maintenance of policy and procedures regarding labour matters

Schedule Step 3 grievance meetings and act as secretary and advisor at the meetings

Ensure that the decisions taken at Step 3 grievance meetings are implemented through written notifications and monitoring to the relevant departmental head 

SAP

S70016283

New/natural attrition

Natural attrition

Enquiries

Gawie Meyer (012 358 4103)