CRMD039-2026 DIRECTOR: CUSTOMER RELATIONS MANAGEMENT MONITORING, EVALUATION AND ENHANCEMENT

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT

Division: Customer Relations Process Management  

Section: Customer Relations Management Monitoring, Evaluation and Enhancement

Location: All regions 

Reference number

CRMD039-2026

Position

DIRECTOR: CUSTOMER RELATIONS MANAGEMENT MONITORING, EVALUATION AND ENHANCEMENT

To be advertised

Internal

This position seeks to attract

African female

African male

Coloured female

Coloured male

Indian female

Indian male

White female

White male

Person with disability

All categories

Job level

T18

Scale

R917 328,00 – R1 274 052,00 per annum

Estimated remuneration package

R1 338 614,00 – R1 792 657,00 per annum

Job purpose

To oversee and manage customer relations monitoring, evaluation and enhancement services

Appointment 
requirements

An appropriate three-year career-related tertiary qualification (national diploma or degree) in Public Administration, Management or any other study field related to the position

At least nine years’ working experience in a customer relations management environment with four years of managerial experience

Compliance with the unit standards of the Local Government: Municipal Finance Management Act, 2003 (Act 56 of 2003) as prescribed by Regulation 493 of 15 June 2007, as published in Government Gazette 29967 of 15 June 2007, will be an added advantage

A valid Code B driving licence

Computer literacy with knowledge in SAPCRM, SAP BW/BI/SAPBO

Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost 

Personal attributes and/or competencies

Knowledge in operational efficiency management, strategy development, business intelligence and customer interaction points; ability to be ethical and professional; interpersonal relationship skills; ability to be client orientated and customer focused; change readiness skills; coaching and mentoring skills

Primary function

Execute generic management functions of the section, including human resources (performance management of all deputy directors), culture and change management, strengthening and promoting good governance and exercising strategic leadership

Execute generic financial functions, including managing the sectional budget and expenditure in line with the Local Government: Municipal Finance Management Act, 2003

Identify and define immediate, short- and long-term objectives of the section in line with departmental and City-approved strategies, the Service Delivery and Budget Implementation Plan and the Integrated Development Plan

Oversee and manage the outputs of customer care business intelligence, customer interaction and touch, continuous improvement and operational efficiency

SAP

S70011351

New/natural attrition

WPC approved  

Enquiries

F. Kgaditse (012 358 8021) T.Kone (012 358 3139)