CRMD040-2026 FUNCTIONAL HEAD: OUTBOUND CONTACT CENTRE
Date: 9 Mar 2026
Location: All regions, All regions, ZA, All region
Company: City of Tshwane
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DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT |
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Division: Contact Centre Operations |
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Section: Virtual Contact Centre |
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Location: All regions |
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Reference number |
CRMD040-2026 |
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Position |
FUNCTIONAL HEAD: OUTBOUND CONTACT CENTRE |
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To be advertised |
Internal |
External |
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This position seeks to attract |
African female |
African male |
Coloured female |
Coloured male |
Indian female |
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Indian male |
White female |
White male |
Person with disability |
All categories |
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Job level |
T15 |
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Scale |
R652 932,00 – R906 864,00 per annum |
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Estimated remuneration package |
R862 995,00 – R1 186 203,00 per annum |
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Job purpose |
To assist in the management of the outbound contact centre to improve customer services |
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Appointment requirements |
An appropriate three-year career-related tertiary qualification (national diploma or degree) in Public Administration, Management or any other study field related to the position At least six years’ working experience in a customer care and call centre management environment Supervisory experience will be an added advantage A valid Code B driving licence Computer literacy with knowledge in SAPCRM, SAP BW/BI/SAPBO Candidates must be willing to work at any of the City’s call centres, walk-in centres and/or offices depending on operational requirements Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost |
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Personal attributes and/or competencies |
Knowledge in operational efficiency management, strategy development, business intelligence and customer interaction points; ability to be ethical and professional; interpersonal relationship skills; ability to be client orientated and customer focused; change readiness skills; coaching and mentoring skills |
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Primary functions |
Monitor adherence to human resources and office policies and procedures Ensure the effective and efficient management of centres by implementing directives Implement and report regularly on norms and standards in call centres Run weekly SAP reports on changes and on opening inactive accounts Liaise with internal and external stakeholders Participate in and initiate continuous improvement and corrective actions |
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SAP |
S70101376 |
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New/natural attrition |
WPC approved |
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Enquiries |
T Mosehla (012 358 1561) or T Kone (012 358 3139) |
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